OPH rage

I am called to see an elderly man at a nearby OPH. The story is that his scrotum is swollen and infected "with pus everywhere". When I examine him I find his scrotum is indeed enlarged, but this is a long term problem which is reviewed regularly by the hospital people who indeed saw him only last week and, moreover, were completely relaxed about. As for infection, there is so sign of any that I can discern.

I go outside and find the manager who is on a fag break.
"When I arrived you told me you were our practice's biggest fans. Well, I have to tell you the feeling isn't reciprocated. This is the second time in just a few weeks you have called our practice unnecessarily, and that isn't good enough"
"OK, that's fine"
"You call that fine? Well, this must be a new definition of the word "fine" I was not previously aware of. It isn't fine. No, I'll tell you what it is: It's sub-optimal management.

And with that I stalked off, seething with rage and determined to cut them off if they persist in this "call the doctor on the slightest pretext" policy. There are plenty of other practices in the city they can register their clients with if needs be. I've had enough.