My first complaint of the year, relating to an incident some weeks ago. Truth be told, it was not one of my better performances. I immediately frame a written response, apologising for "any offence you may have felt, however inadvertent it may have been on my part" I challenge some of the more florid hyperbole of the complaint, but offer to see the patient again to meet "in a calmer atmosphere" to put things to rights. I shall keep the reader apprised of developments.
Nothing from PC World today. I shall go in myself tomorrow to hear (what I fear will be) the worst.
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