After several attempts I finally get through to my personal account manager on the phone. I had considered writing to him; I had even mulled over going straight to his superiors, but in the end there's nothing like the personal touch. I challenge him with my grievances, only to hear him say:
"After our conversation, I really thought you might be interested in knowing more" He is referring to the fact that I had questioned him briefly on the subject of original sin. "So a newborn baby is sinful is it?" I had asked, knowing the answer in advance full well. I had responded "Seems a bit unfair, somehow" and we'd more or less left it at that. Hardly a glowing endorsement of his half-assed bigotry. He keeps trying to break in to my diatribe, but I will not yield ground. He then drops himself hopelessly in it by saying he had been too busy to construct the print-out I had asked for, but I snapped back "But not too busy to write a 2 page letter and send it to my home address. Don't tell a full time GP you're too busy. And anyway, what happened to: "if you want something done ask a busy person?"
Almost bellowing by now, I leave him with an ultimatum: get the printout to me without any further delay, or I will indeed complain to his bosses (I found they do not go to the same church, thankfully)and send them a copy of the letter. I'll also ask whether they consider it appropriate to prioritise evangelical missionary work over financial advice and assistance. I don't really want to get him in serious trouble, but if he leaves me no alternative I most certainly will.
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